A personal blog. Thoughts, Songs, Lyrics, Ideas. It's all about expressing myself to the world.
20140110
Servicio al Cliente - Customer service - del sistema Omnivore de mailChimp
Tenemos que aprender de los grandes. Aquí hay un muy buen ejemplo de como le puedes responder a alguién que quiere llamarte por teléfono o irte a ver pensando que así se van a resolver más rápido sus problemas.
Your system doesn’t work. I just had 5 of my customers’ Mailchimp accounts shut down for no reason. Your compliance department could not have looked at the emails that were sent that caused the suspensions. If they had, they would have seen that there is NOTHING out of compliance.
And maybe you should start working on customer service a little. You email-only policy is horrible at best.
Hmm, your accounts aren’t shut down. They’re suspended until we hear back from you. And it’s for a good reason, which I suspect you wouldn’t want divulged on the blog. The Compliance Team probably sent you some emails, and now they need a reply, or evidence you’ve taken certain steps. We recognize that this can be very stressful for people, and you just want to jump on the phone to explain things, but situations like this require that we keep our records in writing, for proper record keeping. Have you emailed what the compliance team needs?
Barry Cohen
Ben